Online appointment
Online appointment
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Claims management

Claims management

What to do in case of accident?

At AXA Anke Sevenster, our personal advisors will take care of processing your claim. For your information, we would like to remind you some of our priority repair services for damages caused by accidents.

When an accident happens, it is important to be able to verify the damages caused, which is why we recommend you not to begin repairing the damages before reporting the accident. Should it be urgent to begin the repair in order to prevent greater damages, we kindly ask you to take pictures and keep any remains of the accident for their subsequent verification.

Would you like to report an accident?

To report an accident, contact our offices or, if you prefer, you can also fill in the form at the end of this page and we will contact you as soon as possible.

In case of emergency, you can also call the following 24/7 AXA customer service telephone numbers outside our office hours:

  • Multirisk and car insurance claims: (+34) 91 8070055
  • Road assistance from Spain: (+34) 91 1119543
  • Road assistance from abroad: (+34) 93 3669581
  • AXA Health, medical authorization management: (+34) 91 8070055

MULTIRISK CLAIMS (Home, Community and Business)

We offer a broad network of multiservice companies to repair damages in your real estate.

Your AXA Agency Anke Sevenster personal advisor will be at your disposal to coordinate and manage the repair of your damages.


Exclusive AXA Quality Garage coverages

  • Hail coverage: in cases of hail damages, if your car has fully comprehensive insurance, it will be covered as long as you take your car to an AXA Quality Garage.
  • Special rates for AXA customers repairs.

AXA Quality Garage for Bodywork

  • Digital estimate: without unnecessary delays.
  • Over 500 AXA Quality Garages offer a free replacement car. Check availability.
  • If the customer is not satisfied with the repair, AXA guarantees a custom solution in any of our over 1.000 AXA Quality Garages.
  • Vehicle pick-up and delivery if it can be driven and if it is in the same town as the AXA Quality Garage.
  • Committed expert report so that your repair can start without delay for joint claims signed by both drivers, if the accident was not your fault.
  • Repair guarantee extension to 3 years without mileage limit. We maintain the official guarantee for body and paint repairs.

AXA Quality Garage for Glass

  • Priority assistance without waiting. Guaranteed quality.
  • Expert report not required to begin repair.
  • Impact repair service in 40 minutes after the worker’s arrival.
  • Mobile Unit Service to repair or replace your glass wherever you like in a maximum of 48 hours.
  • Vacuuming of the inside of the vehicle.
  • Glass authorized by the European Union.

Where is my tow truck? Track it now on Here with you

New service for our car insurance customers. With this service, after our customers send a tow truck assistance request, they receive a text message that allows them to track the truck’s arrival. By clicking on the link in the text message, the customer can see a map with his/her location and that of the tow truck, as well as the estimated time of arrival, and he/she can also see the truck moving towards its destination. Although being stuck on a road or in a city due to a car breakdown is an uncomfortable situation for everyone, this functionality eliminates uncertainty regarding the time assistance will arrive.

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In our offices
Carry out all procedures online from anywhere as if you were in one of our offices. Make an appointment with your online advisor and discover our Anke Online office.